Returns & Damage Policy

Satisfaction Guarantee – Return

Your satisfaction is guaranteed! If you are not fully satisfied with your GO2 home office product, it can be returned to us for a full refund under the following product conditions:

  • Must be returned free of damage
  • Must be sent in original packaging
  • Must be returned within 30 days of receipt

To initiate a return, fill out and submit a return form.

  • If you have previously set up an account, you can submit a Return Merchandise Authorization (RMA) request by viewing your past orders.
  • If you do not have an account, you can submit a Return Merchandise Authorization (RMA) by visiting our Return/Warranty Form

Ineligible Items

  • Items damaged through normal wear and tear

Missing Parts and Damage after Delivery
Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care, and repair advice and parts when possible.

For missing parts or damage fill out and submit an RMA request by visiting your past orders in the My Account area, or by filling out our Return/Warranty Form.